Digi Telecommunications, one of Malaysia’s largest mobile service providers, marked another important milestone by being awarded the fastest and most consistent mobile network by various independent third-party network benchmarking reports. first semester 2020 to the last quarters. Receiving the following accolades not only establishes Digi as a leader in the telecommunications industry by various credible and valid sources, but these accolades reinforce Digi’s commitment to connecting customers to what matters most – providing a reliable and constant service to those who need it.

Digi’s award-winning excellent service can be measured by the following six criteria:

Download Speed ​​Experience

In a report on the mobile network experience carried out by OpenSignal from December 2020 to February 2021, the data shows that Digi had taken the top spot in terms of download speed. Users of the Digi network saw their download speeds increase by 2.8 Mbps (26.1%), which took Digi to a 1.4 Mbps lead.

When OpenSignal conducted the study again from June to August 2021, Digi again managed to secure the top spot in the download speed experience as their users continue to enjoy the fastest download speeds. fast overall. This brings comfort to Digi users as they can be sure that with Digi, having to wait an excruciatingly long time for their files to be downloaded will not be a problem they would have to face, thus saving a lot of their time. precious, their worries and their stress. .

Video experience

In terms of video viewing experience from December 2020 to February 2021, Digi again comes out on top as it was ranked # 1 in seven regions (Johor, Negeri Sembilan, Perak, Penang, Sabah, Selangor and Terengganu) all by having No. 1 common placements in the remaining eight regions. The regional analysis performed by OpenSignal further confirmed that Digi users enjoyed a very good video experience in five regions and a good video experience in the remaining 10 regions. This is especially relevant with the rise of online video and streaming platforms such as TikTok, Netflix, Disney + and more. Viewers expect a smooth, uninterrupted video viewing experience in high definition quality and Digi is clearly proving that they are more than up to the task.

Building on this achievement, from June to August 2021, Digi gained new momentum by ranking No.1 in eight states (Johor, Negeri Sembilan, Perak, Penang, Sarawak, Terengganu, KL, Selangor) and Putrajaya in terms visual experience.

Fastest mobile network

In the third and fourth quarters of 2020, Digi was announced as having the highest speed scores among Malaysian mobile service providers with a speed score of 29.36 Mbps and subsequently received the Speedtest award. Award 2020 by OOKLA. When tested again for speed in the second quarter of 2021, the results revealed that Digi was once again the fastest mobile operator with the highest speed scores of 30.20 Mbps.

With the internet now an integral part of all areas of life such as business, education and personal use, having the fastest mobile network is essential to keep operations running as smoothly and as possible. as efficient as possible, especially when heavy workloads are used. With the faster network, there would be less waiting time and productivity rates would now increase.

Group video call

During the Covid restriction lockdown period, it was evident that group video calls had increased dramatically as communities wanted to reach out and connect with loved ones, and Digi is once again at the forefront of it. Group video call experience based on a report on the status of group video calls by OpenSignal.

Therefore, with Digi, although we may be socially distant or geographically separated from each other, there is no need to feel socially isolated or excluded as Digi provides its users with clear and effortless means of connection that are overwhelming. our divisions while reducing our loneliness while supporting multiple users in one call.

Download speed

Download speed, which is the amount of data successfully sent and received over a communications link, places Digi in first place with a total median download speed of 10.6 Mbps.

This means that with a higher download speed, Digi customers benefit from faster performance and responsiveness of their network, greater capacity to upload and download data, the ability to perform easily multitask while running multiple programs and applications at the same time, and less experience. amounts of crashes and busy signals. The benefits offered by higher throughput would certainly lead to less feelings of frustration and greater satisfaction among their users.

Maximum consistency

One of the most important criteria that service providers must meet is consistency. With strong consistency, users will be able to enjoy uninterrupted and seamless high-level internet usage with reliable and reliable internet speed. This is even more relevant in today’s society where everyone participates in streaming, video conferencing, and mission critical services, where even a momentary disruption of the network connection could have far-reaching consequences.

So having consistent speed and service is a great measure of a service provider and throughout 2020 Digi has achieved the standards of having the highest consistency scores with 85 , 9% of results showing at least a minimum download speed of 5 Mbps and a minimum download speed of 1 Mbps. for quarters one and two and an increase to 88.6% in results showing a minimum download speed of 5 Mbps for quarters three and four. This distinction unequivocally confirms that Digi has consistently been reliable to its customers throughout the year, providing them with the Internet and a service they can count on at all times.

Additionally, with the inception of the MCO in March 2020, Digi has seen a steady and steady increase in network data usage each quarter. From a monthly data usage of 14.5 GB per user for the first quarter of 2020 to 21.4 GB per user in the second quarter of 2021. However, despite the steady increase in data usage from quarter to quarter. On the other hand, Digi has always been able to meet constant quality requirements. digital connectivity to all their customers. This is clearly seen by the new sites as well as by upgrading and modernizing existing sites with the latest technology to increase capacity and improve both outdoor and indoor coverage. Digi has also worked continuously to maintain connectivity across the country by gradually expanding its network coverage. In addition, one of Digi’s current immediate goals is to migrate Digi 3G customers to 4G (the latest statistics can be obtained from the next JENDELA 4e quarterly report Oct. 8

For more information on the best deals and services provided by Digi, please visit https://www.digi.com.my/?utm_source=blog&utm_medium=pr&utm_campaign=|P:COR|C:cor-network|G:AWA | & utm_content = BlogArticle_20211001_cor_cor-network_Article_p_MalaysiaKini_eng

This content is provided by Digi Malaysia.

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