PXP Financial, the company providing global acquiring, payment, fraud and data analytics services, announced its partnership with DisputeHelp to offer an end-to-end dispute management platform across all payment systems for their merchant portfolio. The announcement comes as the Mastercard Acquirer Collaboration mandate is about to come into effect.
Mastercard Collaboration is an initiative to resolve cardholder disputes early in the chargeback process. The idea is that by opening a new line of communication between issuers, acquirers and merchants, disputes can be handled quickly and inexpensively.
From September 27, 2022, the mandate will send alerts for all disputes on the Mastercard network. Dispute alerts, which are not currently routed to merchants through Ethoca, will be sent by Mastercom to the merchant’s acquiring bank. Acquirers, such as PXP, must then distribute the alerts to their merchants.
Notably, PXP Financial provides a single unified payment platform to accept online, mobile and point-of-sale payments. Powered by in-house acquiring, over 200 alternative payment methods and financial services, PXP processes over €21.5 billion per year through a unified gateway.
The benefits of the PXP Financial payment methods solution are simple implementation, minimized drop-outs, increased conversion rates and user-friendly payment experience.
PXP’s Point of Sale solution makes it possible to accept payments in store, at reception or at the table with
a secure and optimized point of sale solution. It creates a seamless and scalable payment experience for customers.
It allows accepting online payments in any currency to increase conversion at checkout. Customers can have their funds settled in any of 10 currencies. They can also localize their customers’ payment journey by speaking to them in their language.
PXP Financial offers full transparency of payment data. Integrated reporting maximizes time, cost and efficiency savings across the enterprise. In addition, customers have access to business information to better understand customers.
PXP Financial consolidates all transactions for easier, more accurate and lower cost reconciliation, giving a holistic view of the business to track performance, report upwards and make effective decisions quickly. Moreover, it provides meaningful real-time sales reports.
Meanwhile, end-to-end dispute management with DisputeHelp comes standard with dispute diversion, automated resolutions, alert resolution, and revenue recovery through representation tools to reverse wrongful chargebacks.
“Our partnership with DisputeHelp will not only allow our merchants to get a head start on these mandates, but it will also allow merchants to minimize the net impacts of fraud and disputes,” said Kamran Hedjri, Group CEO. , PXPFinancial.
Bart Szypkowski, Chief Revenue Officer of DisputeHelp, adds, “We want to assure PXP merchants that the value this partnership brings to them will outweigh any increased costs generated by the Mastercard mandate.
“PXP Financial has many years of experience designing and leading payments innovation and works across Europe, Asia and North America. They’re staying ahead of the curve with innovative technologies and new solutions that create a first-class payment experience for their customers, and we’re excited to work with them.